Policies
Orders
Age
You must be 21 years or older to purchase wine. By placing your order with Silenus Winery, you certify under penalty of perjury that you and the recipient of your shipment are at least 21 years old.
Shipping
In all cases consumers take possession of the product being shipped at Silenus Winery & Artisan Vintners. Silenus Winery & Artisan Vintners arranges freight forwarding service through Cartons & Crates and Eagle Rock. Therefore, all out-of-state consumers are considered to have taken possession of their product in California. State laws require an adult signature at the time of delivery, so please ship to an address where someone over the age of 21 will be able to sign for your order. We recommend shipping to a business address. If you choose to ship to a residential address there is an additional $5 charge. Wines cannot be delivered to P.O. boxes.
Return Policy
We are committed to making you a happy, satisfied customer. If your wine shipment has become damaged or if you received the wrong wines, please call us immediately at (707) 299-3930, or you can email us at tastingroom@silenuswinery.com.
Wine Club
Pick-Ups
Local Area residents may opt to pick up their Wine Club Shipments. However, if shipments are not picked up within 1 month of release date, they will be automatically shipped to your address on file and your credit card will be charged for the shipping fees.
Cancelation Policy
If for some reason you are not satisfied with the Silenus Winery & Artisan Vintners Wine Club and wish to cancel your membership, you may do so at any time.
Privacy
Silenus Winery is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Silenus Winery & Artisan Vintners Web site and governs data collection and usage. By using the Silenus Winery website, you consent to the data practices described in this statement.
Collection of your Personal Information
Silenus Winery collects personally identifiable information, such as your email address, name, home or work address or telephone number. Silenus Winery & Artisan Vintners also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Silenus Winery. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Silenus Winery for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Silenus Winery website.
Silenus Winery & Artisan Vintners encourages you to review the privacy statements of websites you choose to link to from Silenus Winery & Artisan Vintners so that you can understand how those websites collect, use and share your information. Silenus Winery & Artisan Vintners is not responsible for the privacy statements or other content on websites outside of the Silenus Winery & Artisan Vintners website.
Use of your Personal Information
Silenus Winery & Artisan Vintners collects and uses your personal information to operate the Silenus Winery website and deliver the services you have requested. Silenus Winery & Artisan Vintners also uses your personally identifiable information to inform you of other products or services available from Silenus Winery & Artisan Vintners and its affiliates. SSilenus Winery & Artisan Vintners may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Silenus Winery & Artisan Vintners does not sell, rent or lease its customer lists to third parties. Silenus Winery & Artisan Vintners may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, Silenus Winery may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Silenus Winery, and they are required to maintain the confidentiality of your information.
Silenus Winery & Artisan Vintners does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Silenus Winery & Artisan Vintners keeps track of the websites and pages our customers visit within Silenus Winery, in order to determine what Silenus Winery & Artisan Vintners services are the most popular. This data is used to deliver customized content and advertising within Silenus Winery & Artisan Vintners to customers whose behavior indicates that they are interested in a particular subject area.
Silenus Winery will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Silenus Winery or the site; (b) protect and defend the rights or property of Silenus Winery & Artisan Vintners ; and, (c) act under exigent circumstances to protect the personal safety of users of Silenus Winery & Artisan Vintners , or the public.
Use of Cookies
The Silenus Winery & Artisan Vintners website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Silenus Winery & Artisan Vintners pages, or register with Silenus Winery & Artisan Vintners site or services, a cookie helps Silenus Winery to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Silenus Winery & Artisan Vintners website, the information you previously provided can be retrieved, so you can easily use the Silenus Winery & Artisan Vintners features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Silenus Winery & Artisan Vintners services or websites you visit.
Security of your Personal Information
Silenus Winery secures your personal information from unauthorized access, use or disclosure. Silenus Winery secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Silenus Winery will occasionally update this Statement of Privacy to reflect company and customer feedback. Silenus Winery encourages you to periodically review this Statement to be informed of how Silenus Winery is protecting your information.
Contact Information
Silenus Winery welcomes your comments regarding this Statement of Privacy. If you believe that Silenus Vintners has not adhered to this Statement, please contact Silenus Vintners at info@silenuswinery.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
